Shipping Policy

Ivexari Shipping Information

Brand Name: Ivexari

Legal Company Name: Zhengzhou Motang Trading Co., Ltd.

Website: ivexari.com

Customer Support Email: service@ivexari.com

Shipping Policy

At Ivexari, we are committed to providing customers with a clear, reliable, and transparent delivery experience.

This Shipping Policy explains our order processing, delivery estimates, tracking information, and procedures for handling shipping-related issues.

1. Order Processing Time

Processing Time:

Orders are generally processed within 1-5 business days after payment confirmation.

Processing includes order verification, product preparation, packaging, and shipment arrangement.

2. Estimated Delivery Time

Estimated Delivery Time:

10-20 business days after dispatch.

Delivery time may vary depending on destination, shipping carrier, customs procedures, weather conditions, holidays, and other external factors.

3. Shipping Fees

Shipping costs are calculated and displayed during checkout before payment is completed.

Shipping fees may vary depending on:

  • Delivery destination
  • Selected shipping method
  • Order details

4. Fulfillment and Shipping Origin

Orders may be fulfilled through our own facilities or trusted partner facilities depending on product availability and delivery destination.

We work with reliable logistics partners to support efficient and secure delivery.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may require additional time to become available after shipment.

Tracking Support:

For tracking assistance, please contact:

service@ivexari.com

6. Shipping Delays

Although we make every effort to ensure timely delivery, unexpected delays may occur.

Possible causes include:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • Transportation interruptions

If your order experiences an unusual delay, please contact our customer support team with your order number.

7. Lost Package Assistance

If tracking information has not updated for an extended period or your package appears to be lost, please contact:

service@ivexari.com

Our support team will review available shipping information and assist with the appropriate next steps.

8. Contact Information

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM